Freshchat SDK Documentation
Freshchat: Customer Messaging, Live Chat & Chatbots | Freshworks
Freshchat Review: Features, Pricing, & Alternatives 2026
Freshchat Review: Features, Pricing, & Alternatives 2026

Freshchat AI – Multichannel AI Chatbot for Customer Support

Freshchat AI is an AI-powered conversational assistant that helps support teams, SMBs, and enterprises automate routine questions, guide customers to self-service, and scale service across multiple channels.

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#Freemium
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Quick Facts - About Freshchat AI

Category Multichannel AI chatbot for customer support
Pricing Freemium available; Growth, Pro, and Enterprise plans; Freddy Copilot add-on from $29/agent/mo.
Platform Web, iOS, Android, and major messaging channels
Main Features Freddy AI chatbots, unified inbox, auto-assign, analytics
Best For Support Teams, SMBs, Enterprise
Language Support Multiple languages supported
Integrations Freshdesk, Salesforce, Shopify, Slack, and more
Deployment Cloud-based SaaS

What is Freshchat AI ?

Freshchat AI is an AI-powered conversational assistant built into Freshchat that automates routine inquiries and guides customers toward self-service. It leverages Freddy AI to provide 24/7 support across multiple channels, including web, mobile, social, and messaging apps, so agents can focus on higher-value work. ([freshworks.com](https://www.freshworks.com/products/what-is-freshchat/?utm_source=openai))

Description

1. Freddy AI-powered chatbots

  • Understand intents and fetch relevant knowledge base articles quickly.
  • No-code bot builder lets you deploy across web, app, and social channels in minutes.

2. Multichannel engagement

  • Handle conversations from a single inbox across channels like web chat, WhatsApp, and Facebook Messenger.
  • Seamless handoffs to agents when needed, without customer repetition.

3. Self-service and ticket deflection

  • Automates common questions to reduce ticket volume and improve first-contact resolution.
  • Customers find answers via guided flows and knowledge articles without agent help.

4. Agent productivity and automation

  • Unified agent inbox with auto-assign, routing rules, and collaboration features.
  • Freddy Copilot assists agents with suggested responses, improving response times.

5. Analytics and optimization

  • Real-time dashboards, CSAT surveys, and AI-driven insights to optimize bot performance.
  • Easy-to-read reports help teams identify gaps and improve self-service content.

6. Security and compliance

  • Enterprise-grade security, role-based access, and data privacy controls.

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Pricing & Plans Of Freshchat AI

Growth: approximately $39 per agent/month – essential multichannel chat, Freddy AI bot capabilities, and standard analytics.

  • Growth: ~$39 per agent/month – essential multichannel chat, Freddy AI bot capabilities, analytics.
  • Pro: ~$59 per agent/month – advanced automations, customer segmentation, API access.
  • Enterprise: Contact for pricing – custom SLAs, security, dedicated support, and enterprise features.

Freddy Copilot add-on (AI agent assistance) starts at around $29 per agent/month, usable across Freshchat and related products. ([freshworks.com](https://www.freshworks.com/products/what-is-freshchat/?utm_source=openai))

Pro's

  • No-code bot builder enables fast deployment across channels.
  • Freddy AI delivers 24/7 intelligent automation to reduce human workload.
  • Unified inbox simplifies agent collaboration and response times.

Con's

  • Some advanced bot flows may require higher-tier plans for full capabilities.
  • AI performance can vary by language and knowledge base quality; ongoing tuning is helpful.

Popular Use Cases of Freshchat AI

  • Support Teams: scale helpdesk with AI-assisted responses and routing.
  • SMBs: affordable, no-code bots to handle common inquiries and drive self-service.
  • Enterprise: robust security, customization, and multi-channel governance for large teams.

Alternatives of Freshchat AI

Tool Best For How It Compares
Intercom Mid-market to enterprise messaging Strong in-app messaging and self-serve; can be pricier for scale
Drift B2B marketing and sales conversations Marketing-led focus; typical support depth may be less than dedicated helpdesk tools
Zendesk Chat Support-centric workflows Deep ticketing integrations; solid for traditional helpdesks

Feedback

From G2: “Freshchat AI boosted support efficiency and reduced wait times.” ([g2.com](https://www.g2.com/products/freshworks-freshchat/reviews?utm_source=openai))

From Capterra: “We saw faster resolution and higher CSAT with Freshchat AI.” ([capterra.com](https://www.capterra.com/p/158117/Freshchat/reviews/?utm_source=openai))

FAQs related to Freshchat AI

  1. What channels does Freshchat AI support?
    Freshchat AI supports web, mobile, and popular messaging channels in a single inbox for seamless agent work.
  2. Can I try Freshchat AI for free?
    Yes, Freshchat offers a freemium tier and a guided free trial to explore features.
  3. What about Freddy Copilot pricing?
    Freddy Copilot starts at around $29 per agent per month as an add-on to the base Freshchat plans.

Start smarter conversations today

Experience faster resolutions, higher satisfaction, and scalable support with Freshchat AI. Start with a free plan or quick trial, then scale to Growth, Pro, or Enterprise as your needs grow.
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