Kore.AI Reviews 2026: Details, Pricing, & Features | G2
Kore.ai pricing in 2025: A complete breakdown of plans and costs
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Kore.AI Reviews 2026: Details, Pricing, & Features | G2

Kore.ai – Enterprise NLU Platform for AI Assistants and Omnichannel Bots

Kore.ai is an enterprise-grade NLU platform that enables large organizations to build, deploy, and manage AI-powered assistants and omnichannel bots across customer service, sales, and internal workflows.

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Quick Facts - About Kore.ai

Category Enterprise NLU platform
Pricing Custom / varies by deployment
Platform Cloud, on-prem, hybrid
Main Features NLU, Dialog Management, Omnichannel, Analytics, Agent Assist
Best For Enterprises, Developers, Contact Centers
Language Support Multilingual: English, Spanish, French, German, others
Integrations CRM, Helpdesk, ERP, data sources
Deployment Cloud or Hybrid

What is Kore.ai ?

Kore.ai is an AI-powered enterprise NLU platform that enables organizations to design, train, and deploy intelligent bots and voice assistants across channels. It combines advanced natural language understanding, dialog orchestration, and seamless integrations to deliver consistent customer and employee experiences.

Description

1. Conversational AI Studio

  • Drag-and-drop bot builder with low-code options for faster development.
  • Prebuilt intents, entities, and templates for common domains.

2. Omnichannel Deployment

  • Publish and manage bots across chat, voice, mobile apps, web, and portals.
  • Unified user experiences with channel-aware dialogs.

3. Natural Language Understanding

  • Advanced intent classification and entity extraction with multilingual support.
  • Continuous learning from real conversations to improve accuracy.

4. Dialog Orchestration & Agent Handoff

  • Contextual conversational flows and memory for coherent interactions.
  • Smart escalation and seamless routing to human agents when needed.

5. Security, Compliance & Governance

  • SOC 2, data residency, encryption at rest and in transit.
  • RBAC, audit trails, and policy-driven access controls.

6. Analytics & Continuous Improvement

  • Real-time dashboards, KPI tracking, and model monitoring.
  • Actionable insights to optimize bot performance and user satisfaction.

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Pricing & Plans Of Kore.ai

Pricing scales with channels, intents, and governance requirements. Plans are customized for enterprise deployments with flexible licensing and usage models.

Pro's

  • Rich multi-channel delivery for consistent experiences.
  • Strong security, compliance, and governance controls.
  • Extensive developer tooling and prebuilt content.

Con's

  • Steeper learning curve for small teams.
  • Higher cost with stringent security and compliance needs.

Popular Use Cases of Kore.ai

  • Enterprise customer service automation with unified channels.
  • Developer-led bot creation with scalable deployment.
  • Contact center automation and IVR enhancements.
  • Internal process automations and knowledge management.

Alternatives of Kore.ai

Tool Best For How It Compares
Dialogflow Enterprise Multilingual NLU and voice Strong Google Cloud integration; enterprise governance may require setup.
Microsoft Bot Framework Developer-centric bot architecture Excellent Azure integration; more customization for analytics.
IBM Watson Assistant Industry-grade deployments Solid analytics and governance; licensing can be complex.

Feedback

From Kore.ai: “Extensive prebuilt intents saved us months of development time and boosted accuracy.”

From Zendesk: “Unified routing across channels improved first-contact resolution and agent productivity.”

FAQs related to Kore.ai

  1. What is Kore.ai?
    Kore.ai is an enterprise-grade NLU platform for building, deploying, and managing AI-powered assistants and bots across channels.
  2. Can Kore.ai integrate with existing systems?
    Yes. Kore.ai connects with CRM, Helpdesk, ERP, and data sources to contextualize conversations.
  3. Is Kore.ai suitable for contact centers?
    Absolutely. Kore.ai provides omnichannel bots, agent handoff, and analytics tailored for contact centers.

Transform your customer experience with Kore.ai

Start building smarter, enterprise-grade assistants today. Try Kore.ai to accelerate deployment, improve first-contact resolution, and empower agents with intelligent guidance.
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