Description
1. Trainable Personas and Workflows
- Design role-specific agents that understand your internal processes and language.
- Orchestrate multi-step tasks across departments with consistent outcomes.
2. Knowledge Base Integration
- Connects to your documents, FAQs, and CRM data to answer real-time queries.
- Automatically updates responses as sources evolve without manual reprogramming.
3. Data Privacy and Governance
- Role-based access, data residency options, and audit trails for compliance.
- Granular controls to protect sensitive information across teams.
4. Multichannel Deployment
- Delivers consistent guidance across chat, email, voice, and internal chat tools.
- Seamless handoff to live agents when escalation is needed.
5. Analytics and Insights
- Usage dashboards, agent performance metrics, and knowledge gaps identification.
- Actionable recommendations to improve training and engagement.
6. API and Integrations
- REST APIs and connectors to CRM, helpdesk, ERP, and data lakes.
- Plug-and-play extensibility for custom workflows and bots.









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